Amazon Refund Case

Hello from Amazon.com.

Thank you for writing to us concerning order 102-0602814-3886600. As we note on our web site, all Amazon Marketplace sellers are held to a high standard and *must* accept returns as a normal part of doing business. We expect Marketplace sellers to work with buyers to resolve disputes. Under the Return Policy sellers must accept returns that are postmarked within 30 days of shipment.

Since this return is due to buyer's remorse, you are welcome to impose a reasonable restocking fee of no more than 20% of the item cost.  You may also withhold the original shipping costs at your discretion.

The buyer has been instructed to return the order to you; however, they do not have your return address or RMA. We cannot verify this information has been provided to the buyer unless we are included on the correspondence.

Please send an e-mail to the buyer's e-mail address, rosiecsr@aol.com, with this information and cc seller-guarantee@amazon.comon your message. Be sure to include the order number in the subject line of your email.  To resolve this issue as quickly as possible, please provide this information to the buyer within the next 3 business days or you will be held responsible for the full amount of this claim.

We thank you for your prompt attention to this matter, and for selling with Amazon.com.

So I sent her my address and am waiting on the book. Can't win 'em all, right? She paid $26.99 for the book and expedited shipping. I'm charging a 20% restocking fee ($4) and not paying for shipping. I basically lose nothing... just gonna be losing $16 from my bank account sometime in Feb.

I checked the Amazon marketplace again to see if I could make that $16 back -- turns out, the book's price seems to have gone up with colleges starting up their terms again... lowest price on the book was something over $40.

I win.