"WHY YOU TAKE RICE FROM MY MOUTH"

So I got this email earlier today:

Greetings from Amazon.com.

We have received a claim under the A-to-z Guarantee program for the order 102-0602814-3886600 because the details or conditions of the item(s) were misrepresented. The buyer's comments were "Because there was confusion in ordering this book, I ended up ordering two copies from two separate people. The other copy is in better shape and so I want to return and get a refund for the book from Cheldoll. ".

Please note that you have seven (7) days to respond to this e-mail. Failure to respond with all requested information below may result in a debit to your Amazon Payments account.

She ordered a textbook from me on Amazon.com on the 5th of Jan. We shipped it out on the same day and it arrived at her door on the 7th. This claim came in just today, which is the 22nd. Note that the book came exactly as described, and in no way "materially different." I literally did nothing wrong here -- they buyer just messed up and, subjectively, chose a seller to demand a refund from.



The response I ended up sending for the claim:

The item was not materially different than the listing in any way. It is considered used media and the item was delivered 15 days before this claim was filed. The buyer did not contact me in any way prior to this claim. A refund for the error of purchasing two copies from two different people should be granted... but it should be handled by Amazon, since only they and the buyer would have any knowledge of the mistake. It doesn't seem fair to put me out the cost of shipping twice for something they could have very easily prevented when handling the buyer's transactions.

Alternate angle: "Why are you buying books if you're too illiterate to read the names and realize you bought the same one twice?"

Seraphiimn (7:18:51 PM):	I want to be nice since she'll read it, but I want to sound pissed off because amazon people will...

dragoon00 (7:21:25 PM):	You could try to play the asian card.
dragoon00 (7:21:49 PM):	"i need tis mony to sind 2 famile in vietnam"
dragoon00 (7:22:31 PM):	"WHY YOU TAKE RICE FROM MY MOUTH"